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Contacting Support

Note: You will need a Hashicorp Zendesk account to submit a support ticket. You may create an account here or when prompted by selecting the New to Hashicorp? Sign up link at the bottom of the sign in widget.

To submit a support ticket:

  1. Go to our Support Page. You may find the answers you need by searching our support knowledge base, but if not select Open a new ticket.
  2. To submit a new support request select Other / No Contract and after reading the SLA disclaimer click I still want to submit a ticket.
  3. You will then be prompted to log in to a Hashicorp specific zendesk. If you do not have an account you can create one by clicking the Sign up link at the bottom of the sign in widget.

Free Support

We do not currently publish support SLAs for free accounts, but endeavor to respond as quickly as possible. We respond to most requests within less than 24 hours.

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